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 > Contact Us > FAQ'S |
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| Hi-Scan Pro and Carmanscan I |
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| NO. |
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Question |
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| 1 |
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[START-UP TROUBLE] No BEEP sounds after power ON key is pressed and blank screen is displayed. What should I do? |
| Q) |
No BEEP sounds after power ON key is pressed and blank screen is displayed. What should I do? |
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| A) |
It seems like no power is supplied to the Hi-Scan Pro. Please try 4 methods below. |
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1. If power is supplied by DLC cable, check that the DLC cable is connected. If there is no problem with the DLC cable, change the power supply method.
2. If power is supplied by Cigar lighter power cable, check fuse in the cigar lighter power cable. If there is no problem in the cigar lighter power cable, change the power supply method.
3. If power is supplied by Battery, check that the Battery charging voltage is over 12.0 volt. If there is no problem in the battery, change the power supply method.
4. If power is supplied by Local sourced AC/DC adapter, check that the AC/DC adapter voltage is over 12.0 volt. If there is no problem in the AC/DC adapter voltage, change the power supply method. |
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| 2 |
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[POWER SUPPLY TRIP MODE] LCD suddenly OFF, and no key operation can be performed in the power ON mode. What should I do? |
| Q) |
LCD suddenly OFF, and no key operation can be performed in the power ON mode. What should I do? |
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| A) |
To protect the Hi-Scan Pro and power supply from harmful electrical shock-such as a surge in the power supply line-, there is a trip function in the Hi-Scan Pro power supply. When the power supply has been tripped, the power supply status is still ON but the power supply has been halted. So this status can be misunderstood to be OFF status by the user, but the power supply is still alive. To release the trip mode, you must reset the power supply by pressing the ON/OFF key for more than 2 seconds (power OFF) and pressing the ON/OFF key for about 0.5 second (power ON).If the Hi-Scan Pro power supply has entered the trip mode for surge protection, please Try below methods to solve problems. |
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1. Press the ON/OFF key for more than 2 seconds to turn the power supply OFF.
2. Press the ON/OFF key for more than 0.5 second to turn the power supply ON.
3. In normal mode, the power supply can be restarted by the reset trip. If a severe or continuous surge is sent to the Hi-Scan Pro power supply, physical recovery may be needed for the power supply of Hi-Scan Pro. This recovery may take a full day. |
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| 3 |
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[BLANK SCREEN DISPLAYED] BEEP sound after power ON key is pressed and a blank screen is displayed. What should I do? |
| Q) |
BEEP sound after power ON key is pressed and a blank screen is displayed. What should I do? |
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| A) |
1. If LCD Contrast misadjusted then try spin the Contrast dial to check if this problem is caused by maladjustment of the screen.
2. If Program card or Memory expansion card is mis-installed. Please check card installation status. |
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| 4 |
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[USB Setting Error] When Carman Wi USB setting makes an error. What should I do? |
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| Carmanscan 2 and Hi-Scan Lite |
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| NO. |
|
Question |
|
|
|
| 1 |
|
[START-UP TROUBLE] No BEEP sounds after power ON key is pressed and blank screen is displayed. What should I do? |
| Q) |
No BEEP sounds after power ON key is pressed and blank screen is displayed. What should I do? |
|
|
| A) |
It seems like no power is supplied to the Hi-Scan Pro. Please try 4 methods below. |
|
|
| |
1. If power is supplied by DLC cable, check that the DLC cable is connected. If there is no problem with the DLC cable, change the power supply method.
2. If power is supplied by Cigar lighter power cable, check fuse in the cigar lighter power cable. If there is no problem in the cigar lighter power cable, change the power supply method.
3. If power is supplied by Battery, check that the Battery charging voltage is over 12.0 volt. If there is no problem in the battery, change the power supply method.
4. If power is supplied by Local sourced AC/DC adapter, check that the AC/DC adapter voltage is over 12.0 volt. If there is no problem in the AC/DC adapter voltage, change the power supply method. |
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| 2 |
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[POWER SUPPLY TRIP MODE] LCD suddenly OFF, and no key operation can be performed in the power ON mode. What should I do? |
| Q) |
LCD suddenly OFF, and no key operation can be performed in the power ON mode. What should I do? |
|
|
|
|
| A) |
To protect the Hi-Scan Pro and power supply from harmful electrical shock-such as a surge in the power supply line-, there is a trip function in the Hi-Scan Pro power supply. When the power supply has been tripped, the power supply status is still ON but the power supply has been halted. So this status can be misunderstood to be OFF status by the user, but the power supply is still alive. To release the trip mode, you must reset the power supply by pressing the ON/OFF key for more than 2 seconds (power OFF) and pressing the ON/OFF key for about 0.5 second (power ON).If the Hi-Scan Pro power supply has entered the trip mode for surge protection, please Try below methods to solve problems. |
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|
| |
1. Press the ON/OFF key for more than 2 seconds to turn the power supply OFF.
2. Press the ON/OFF key for more than 0.5 second to turn the power supply ON.
3. In normal mode, the power supply can be restarted by the reset trip. If a severe or continuous surge is sent to the Hi-Scan Pro power supply, physical recovery may be needed for the power supply of Hi-Scan Pro. This recovery may take a full day. |
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| 3 |
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[BLANK SCREEN DISPLAYED] BEEP sound after power ON key is pressed and a blank screen is displayed. What should I do? |
| Q) |
BEEP sound after power ON key is pressed and a blank screen is displayed. What should I do? |
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| A) |
1. If LCD Contrast misadjusted then try spin the Contrast dial to check if this problem is caused by maladjustment of the screen.
2. If Program card or Memory expansion card is mis-installed. Please check card installation status. |
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